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Emergencies + Urgent Care

Thank you for placing your trust in our medical team. To help you navigate care for your pet, we have outlined our procedures below for different types of emergencies. Please click the link below to learn what you should do on arrival at our hospital.

Please scroll down for the scenario that applies to you:

Is this a Life-threatening Emergency?

If your pet is suffering from any of the symptoms of a life-threatening emergency, please follow the instructions below: Phone: (603) 306-0007

BEFORE YOU ARRIVE:

  • Please call ahead and let us know what symptoms you are seeing.

  • Keep track of the time and frequency of the activity. For example: “he started vomiting at 10 a.m., he vomited 3 times … at 10:15 a.m. there was blood in the vomit.”

  • If your pet ate something toxic, please bring the packaging or remaining (uneaten) item.

  • Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier.

WHEN YOU ARRIVE:

  • If you arrive between 7 a.m. and midnight, our door is open. Please head straight to the main door with your pet.

  • If you arrive after midnight, our doors are locked, but a member of the team is inside. Please call to let us know you have arrived. A member of the team will greet you at the door.

  • The technician who evaluates your pet will determine whether or not your pet needs to be brought in for treatment immediately.

  • A member of our team will ask you to fill out a Client Registration form, triage your pet, and provide instructions for next steps.

Your Pet’s Life is Not in Imminent Danger, but he/she needs Medical Attention:

If your pet is suffering from any of the symptoms associated with a serious condition, or if you are here because your family veterinarian is closed and you were directed here, but your pet is not in life-threatening condition, please follow the instructions below. Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier.

Phone: (603) 306-0007

WHEN YOU ARRIVE:

  • If you arrive between 7 a.m. and midnight, our door is open. Please head straight to the main door.

  • If you arrive after midnight, our doors are locked, but a member of the team is inside. Please park your car, then call with your space number (or the make/model/color) of your car, and your pet’s first and last name. A member of the team will greet you at the door.

  • The technician who evaluates your pet will determine whether or not your pet needs to be brought in for treatment immediately or give you an approximate wait time.

  • A member of our team will ask you to fill out a Client Registration form, triage your pet, and provide instructions for next steps.